QUALITY POLICY STATEMENT

AL ENSHAEY DECORATION TRADING AND CONTRACTING is committed to delivering superior quality in all our construction, trading, and contracting services. We strive to exceed customer expectations through continuous improvement, adherence to standards, and meticulous attention to detail in every project we undertake in Qatar.

OUR QUALITY PRINCIPLES

Customer Focus

Meeting & Exceeding Expectations

• Understanding client requirements thoroughly

• Regular communication and updates

• Flexibility to accommodate changes

• Post-project feedback and follow-up

• Building long-term client relationships

Quality Standards

Adherence to Standards

• Compliance with Qatar construction standards

• Use of certified and quality materials

• Implementation of approved methods

• Following manufacturer specifications

• Regular quality audits and checks

Process Excellence

Systematic Approach

• Detailed project planning and scheduling

• Clear work procedures and checklists

• Proper documentation and records

• Regular site inspections and monitoring

• Continuous process improvement

Skilled Workforce

Competent Team

• Hiring qualified and experienced staff

• Regular training and skill development

• Clear roles and responsibilities

• Performance evaluation and feedback

• Promoting quality culture

Supplier Quality

Material & Supplier Management

• Sourcing from approved suppliers

• Material inspection and testing

• Proper storage and handling

• Traceability of materials used

• Supplier performance evaluation

1. Pre-Planning Phase

- Client requirement analysis

- Quality plan development

- Resource planning and allocation

2. Execution Phase

- Material inspection and approval

- Workmanship quality checks

- Stage-wise inspections

- Non-conformance reporting

3. Completion Phase

- Final quality inspection

- Snag list preparation and clearance

- Client walk-through and approval

- Quality documentation handover

QUALITY OBJECTIVES

Our Quality Goals

• 100% client satisfaction on all projects

• Zero major defects in delivered work

• Timely completion of all quality inspections

• Continuous reduction in rework

• 100% compliance with project specifications

• Regular quality training for all staff

• Continuous improvement in quality metrics

Quality Roles & Responsibilities

Management:

- Establish and maintain quality systems

- Provide resources for quality implementation

- Review quality performance regularly

Project Managers:

- Implement quality plans on sites

- Conduct regular quality inspections

- Address quality issues promptly

Supervisors & Foremen:

- Monitor daily work quality

- Ensure adherence to standards

- Train workers on quality requirements

All Employees:

- Follow quality procedures

- Report quality concerns

- Participate in quality improvements

CONTINUOUS IMPROVEMENT

Striving for Excellence

We believe in:

✓ Learning from every project

✓ Implementing best practices

✓ Adopting new technologies and methods

✓ Regular review and updating of processes

✓ Encouraging innovation and suggestions

✓ Benchmarking against industry standards

QUALITY ASSURANCE

Our Assurance to Clients

• All work performed as per agreed specifications

• Use of quality materials with valid certifications

• Qualified and trained workforce

• Regular third-party inspections (if required)

• Warranty and after-sales support

• Transparent communication throughout